The Wellness in Hospitality Podcast
Get insights firsthand! Join top global wellness expert and author, Sonal Uberoi, as she shares insights from hoteliers all over the world, managing all types of hotels, each with their unique set of challenges (location, owners, regulations, teams, etc.), and learn their wellness in hospitality best practices.
Episodes
172 episodes
172. The Biggest Myth About Starting Your Own Wellness Business
One of the biggest myths in entrepreneurship is that successful business owners are fearless. That they wake up one morning, hand in their notice., burn the bridges behind them... and somehow everything works out. <...
171. The One Business Strategy Every Wellness Professional Needs
Most people think starting a wellness business requires one big leap of faith. You hand in your notice because you’re done being employed. You take the plunge. And hope everything works out. I don...
170. Why Expertise Isn't Enough to Build a Successful Wellness Business
You can spend twenty years becoming exceptional at what you do and still struggle to build a successful wellness business. Not because you lack expertise. But because expertise isn't what clients buy. This is...
169. The Unfinished Masterpiece
Are you building a masterpiece or a museum piece? You're a decade into running the family business. The bumpy years are behind you, you've got a proper grip on it now, and you're clear on where you're taking it and the story you wan...
168. The Story Is Getting Written Either Way
Who is writing your story? Whether you choose to write it or not, the story of your hotel is already being written. Every decision you make, from every hire, every price you approve, every conflict you avoid, to every partnership y...
167. Find The People Who Can Build And Hold Your Dream
Who do you want by your side as you build the world that doesn't exist yet? There is an inn on a remote island off the coast of Newfoundland, Canada. Four times the size of Manhattan. Only 2,500 people live there. The nearest city ...
166. Build The World First
What if the reason your hotel isn't standing out isn't because you need a better product, better marketing, or better guest experience? What if it's because you're still building for the people who already know you instead of the p...
165. The Ripple That Starts With An Impossible Idea
What if the thing holding your hotel back isn't a lack of strategy, funding, or capability? What if it's a vision that isn't bold enough? In this episode, I share a story from my childhood about a hotel owne...
164. Hospitality’s Wellness Deficit
Most hotels focus on creating a better stay. Disney focuses on creating a stronger emotional connection. And that subtle makes all the difference. In this episode, I explore what the hospitality industry c...
163. The Self-Audit: Know Exactly Where Your Wellness Offering Stands
You have tried everything. You brought in a new therapist and a seasoned wellness director. You redesigned the menu. You invested in equipment you were told would make the difference. And you are still sitting here, looking at a we...
162. You Can’t Standardise A Soul
Think about your most loyal returning guests, the ones who come back year after year, without a discount, without a loyalty programme, without being chased. Now ask yourself honestly: why are they coming back? It'...
161. The Employee That Nobody Remembered
What if the belief that you genuinely care about your team is the very thing stopping you from ever changing anything? Today I want to talk about how a thought, a well-intentioned, completely sincere thought, can become the most exp...
160. The Guest That Nobody Remembered
When did you last walk through your own hotel as a guest? Not as the owner who knows every corridor, every staff member, every shortcut it took to build the place. But as the guest who saved for this trip, planned it mo...
159. The Filter You Cannot Turn Off
I stopped giving clients what they asked for a long time ago. Because what they asked for and what they were ready to build were almost never the same thing. This episode is the filter I use to close that gap before it c...
158. The Investment That Made Sense And Changed Nothing
There is a particular kind of hotel that wins every award, gets featured in every design magazine, and is completely forgotten by its guests six months after they leave. And there is another kind, one much less impressive on paper, ...
157. Wellness is Hospitality. Hospitality is Wellness
Some of the least “well” experiences don’t happen outside of wellness, they happen inside it. And some of the most powerful moments of wellbeing? They have nothing to do with a spa at all. While researching for my book...
156. Felt. Not Forgotten
Most of the “great” experiences we invest so much time, money, and energy into are forgotten. So what actually makes something stay? In this episode, I take you into a defining memory from my childhood in Nairobi, watc...
155. Well Built - Why Some Hotels Perform And Others Don’t
What if the reason your hotel isn’t performing at the level you'd like it to has nothing to do with your team but with the system they’re working inside? In this episode, I take you inside a shift that has fundamentally c...
154. How Annie Signed Her First 3 Clients in 3 Months Using One Superpower
You've spent 20 years in this industry. You know your craft. You know your value. And yet the moment someone asks what you do as a consultant, you launch into a list. Everything you can offer. Everything you've done. Every possibl...
153. The 6 Languages Of Wellbeing In Hospitality
Most hotels believe they are offering wellness. But if you look closely, most guests never actually feel it. I see this all the time in hospitality. Beautiful spas. Thoughtfully designed spaces. ...
152. The Gap Between Vision And Capacity
What happens when your vision grows faster than your capacity? Most people interpret that moment as failure. They think they’re behind. They assume the goal might be unrealistic. But I’ve learned that when you raise your...
151. Wellness: Tool Or Instrument?
Tools remove friction. Instruments require mastery. The question is: Which one is wellness in your hotel? Because if it’s treated like a tool, it will always remain operational...
150. If You Removed Every Physical Element of Your Wellness Offering, What Would Remain?
There is no wellness concept in most hotels. There is a wellness space, a wellness team, and a wellness budget. Those are not the same thing. I ask every boutique hotel owner I work with one question: if you removed ev...