The Wellness in Hospitality Podcast

55. The Problem With Knowing It All

Sonal Uberoi

Have you ever found yourself say: “I know that!”?


Well, today I’d like to talk about the problem with supposedly “knowing it all”. 


Now, I’m sure we’ve all lived situations where we’ve been humbled. 

Where we thought we knew it all, and in the end we realized we really didn’t. 

There was something we didn’t know, or there was something we missed, and we would have probably picked on that thing had we not been so complacent.


Today I’d like to extrapolate this notion of “knowing it all” into the design and creation of wellness concepts, and how detrimental that way of thinking can be on the overall project.

Because it is one thing to know something, to have done it several times before.

It is quite another when you become so familiar with having done that thing that it becomes almost automatic.

It is here when you enter the danger zone – that zone when you overlook important details that can have a huge negative knock-on effect on the rest of the project.

 

In today’s episode I’d like to talk about the problem with “knowing it all”.

________



Are you ready to take wellness to the next level?


Here are 2 ways I can help:


1️⃣  WHO: Wellness directors who want to join 1% of wellness leaders


📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.

→  Join the waitlist here.



2️⃣  WHO: Owners of small, independent hotels with a strong wellbeing focus


📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.

→  Become a steward of true hospitality.



💡 Why work with me?

I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.

✅ #1 best-selling author, global wellness expert 
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific 
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas 
✅ Interviewed over 150+ hoteliers worldwide 



People on this episode