76. 3 Wellness Service Myths Holding Your Team Back

What holds your team back from consistently delivering remarkable experiences?


You’ve put in the time and effort to build a strong, stable team, training and coaching them through various challenges.

Just when things seem to be going well, someone leaves, and you find yourself back at square one.

It’s frustrating, and it impacts your ability to provide the level of service you know your guests deserve.

Does that sound familiar?



Today, we explore the three wellness service myths that might be holding your team back from delivering exceptional experiences consistently.


We'll break down these myths, uncover the real issues behind them, and provide you with actionable steps to move forward.


📌 Here’s what you’ll learn:

→ The Three Myths That Are Holding Your Team Back: Discover the common misconceptions that cause service inconsistencies and prevent your team from achieving excellence.
→ The Reality of Wellness Service: Learn how to shift your focus from simply delivering treatments to solving your guests' wellbeing-related problems.
→ The Importance of Consistency: Find out how you can help your team deliver outstanding experiences every time.
→ Steps to Implement: Get clear, practical steps on how to set up your team for consistent success through glitch prevention strategies.


By the end of the session, you’ll know exactly how to set your team up for success and keep them delivering remarkable wellness experiences, each and every time.



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Are you ready to take wellness to the next level?


Here are 2 ways I can help:


1️⃣  WHO: Wellness directors who want to join 1% of wellness leaders


📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.

→  Join the waitlist here.



2️⃣  WHO: Owners of small, independent hotels with a strong wellbeing focus


📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.

→  Become a steward of true hospitality.



💡 Why work with me?

I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.

✅ #1 best-selling author, global wellness expert 
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific 
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas 
✅ Interviewed over 150+ hoteliers worldwide